Customer Service 

At Cape Cod Doormats we are committed to providing our customers with high-quality Doormats of Distinction, and top-level customer service. During business hours, our phones are always answered by one of our experienced employees who can help you place an order, or tell you more about our products or dealer programs.

Cape Cod Doormats also offers a 5 year limited warranty on all of our doormats. It is our goal to completely satisfy our discerning customers.  We are capable of creating custom color combinations and sizes to fit your needs. Give us a call we are here to assist! Custom orders are final sale.

Ordering Information

Orders can be placed online at anytime through this website, or if you would like to place an order over the phone, please call our Toll Free Number (800) 882 -1181 Monday - Friday between 9 A.M. and 5 P.M.

Shipping Information

Cape Cod Doormats strives to keep our shipping costs as low as possible in an effort to pass the best rate along to our customers. Our shipping, delivery and processing charges simply cover the costs associated with delivering the product to you, most often via U.P.S. There are no extra fees, and the charges are itemized so you know exactly what you're paying for. Shipping costs depend on destination, service, package weight, and other considerations. Cape Cod Doormats has the flexibility to ship any size order in a timely fashion to our retailers and consumers worldwide.

Return Policy

Cape Cod Doormats will accept returns within 15 days from the date that the order was received in-home. You must contact us within that timeframe for return instructions.  You will need to call 1-800-882-1181 or email us at capecoddoormats@aol.com for instructions.

Custom-made mats are final sale and non-refundable.

Warranty Information

Our Cape Cod Doormats are made to last and durable enough to withstand the harshest New England winters and the brutal heat in warmer states.

Cape Cod Doormats come with a 5 year limited manufacturer’s warranty against defects that are due to faulty material or workmanship. This warranty does not include damage to the product resulting from accident, misuse or fading.

Our doormat rope is made by a manufacturer in USA specifically for our mats. It's a proprietary rope blend with UV protectant combined with the highest quality resin available. The UV protectant helps maintain the color year over year but it will not prevent fading. The more sun the doormat is exposed to will hasten the fading process. Doormats that are consistently exposed to the sun will fade and break down over time. The more direct sunlight the doormats receive, the faster the color and material will break down.

Cape Cod Doormats are easy to clean - simply shake and rinse with a garden house a few times a year. Our mats are reversible and should be turned and rotated a few times a year to maintain its best appearance.

If the product should become defective within the warranty period, we will replace it.  Shipping and handling charges will apply and proof of purchase is required.

We hope you love your Cape Cod Doormats for many years to come!