Returns Policy

Customer satisfaction is our top priority. If you are not completely satisfied with your order, we will gladly refund your purchase price if the product is returned within 15 days of the delivery date.

Custom orders are non-returnable. Returns of orders containing multiple doormats may be subject to a 15% restocking fee.

To be eligible for a refund:

• Product must be returned within 15 days of delivery.
• Product must be in resale condition.
• Return shipping is the responsibility of the customer.
• If a return shipping label is requested, the cost will be deducted from the refund.
• Please call 1-800-882-1181 or contact us with your order number and details for return authorization instructions.

Return shipping costs are the responsibility of the customer unless a mistake was made by Cape Cod Doormats.

Limited Warranty

Cape Cod Doormats are backed by a five-year limited manufacturer's warranty against defects in workmanship and structural integrity under normal use.

This warranty does not cover damage caused by accident, misuse, normal wear and tear, color fading, or deterioration resulting from prolonged sun exposure.

UV protectants are added to our rope; however, prolonged exposure to direct sunlight will eventually cause colors to fade and the rope to break down. Therefore, fading and sun damage are not covered under this warranty.

For best results and even wear, we recommend flipping your doormat several times each year.